FAQ Index


Using the Web Store

    What is a Web Store?
    The Iowa Park City Web Store is a hosted online payment center. Iowa Park City may place payment items in this Web Store to provide a convenient way for people to make online payments.

    Do I need an account to use the Web Store?
    You do NOT need an account prior to using the Web Store. Type your email address when prompted and select New Customer. You will create a password after entering your billing information. For future Web Store payments, enter your email address and password when prompted and select Returning Customer. Your address information will be remembered from your first purchase. If you forget your password, click Password Reminder under the Services menu on the left hand side of the screen.

    How do I make a payment or purchase an item?
    1. Click a category button on the homepage or select a group from the "Browse" menu on the left side of the screen.
    2. Select the item you wish to purchase (if applicable)
    3. Enter requested information
    4. Select Buy Now
    5. Select Go to Checkoutor Continue Shopping
    6. If this is your first purchase in the Web Store, enter the email address
    where you want your receipt sent and click Sign in. If you are a returning customer,
    enter the password you established on your first visit and click Sign in
    7. Complete billing information
    8. Verify information and click Complete Order
    9. View & Print Receipt (if desired)
    10. Click Log Out on bottom left

    How do I pay for multiple items?
    To make payments for multiple items with the same checkout, select Continue Shopping on the shopping cart page and select additional items.

    I have changed my email address. How do I change it on the Web Store?
    Select My Account from the menu at left. Login with the "old" email address and password. From the next screen you may edit your email address and/or password.

    Is the Web Store secure?
    The Web Store is hosted by RevTrak, Inc a leader in the credit card payment processing industry for City Governments and K-12 School Districts. RevTrak employs the most current security techniques to keep your payment information secure according to PCI Data Security Standards.

    Q. Does the system store my credit card number?
    A. No; for security reasons the system does not store your credit card number. The option to pay with a previously used card is made possible using securely encrypted tokens. The process of using secure tokens is an industry best practice in keeping with the stringent requirements of the Payment Card Industry Data Security Standard.


Payment Documentation
    What if I need a copy of a receipt from a previous payment?
    Choose My Account under Services on the left of your browser. Enter your email address and password when prompted. Choose View Past Orders, select the correct order, and print your receipt.

    How will I know the payment was accepted?
    The final step of your checkout process produces a printable receipt. A confirmation email/receipt is also sent immediately to the e-mail address you provided during the payment process. You may review past orders/receipts on the My Account page under the Services menu on the left navigation bar. Approved payments appear instantaneously in the listing.


Credit Card information Further assistance